Help Line of Hope

Brief Description

The Ministry conducted 6 nationwide sensitization workshops at the sub-national levels involving key stakeholders on the Social Protection Policy in 2017. As part of efforts to increase coordination among Social Protection programmes, the Social Protection Single Window Citizens Service has been established. Under this new initiative, a single window call centre (Help Line of Hope) has been launched and operationalized to receive complaints through a toll-free number 0800 800 800/ 0800900 900 and SMS on a short code 8020. 268 cases ranging from disability issues, general enquiries, legal issues, financial assistance, domestic violence, psychological issues and enquires on social protection intervention (LEAP, GSFP, LIWP etc.) have been received and one hundred and ninety-six (196) have been redressed.