Country Mauritius
Year 2017
Type of Measure Coordinated and or Integrated service delivery > Referral services
Form of Violence Domestic violence/Intimate partner violence

Brief Description

A Citizen Support Portal (CSP) was launched in April 2017. The CSP is an online platform set up at the Prime Minister’s Office to provide a better service to address complaints and queries of citizens, including those from victims of domestic violence. The CSP is part of a wider system to develop ways of bringing citizens’ experience of service delivery into planning and management of Government services. It also enables decision makers to adjust policies and programmes to influence outcomes on the ground. Furthermore, those who do not have access to internet have the possibility to go and register their complaints at the 36 Citizen’s Advice Bureaux (CAB) around the island which provide a dedicated service to victims of domestic violence.


Source of Information

Mauritius's submission for National Review for Implementation of the Beijing Platform for Action, Beijing+25, 2019, p.71

For more information: The Citizen Support Portal- Project Report and Citizen Support Portal