Citizen Support Portal

Brief Description

A Citizen Support Portal (CSP) was launched in April 2017. The CSP is an online platform set up at the Prime Minister’s Office to provide a better service to address complaints and queries of citizens, including those from victims of domestic violence. The CSP is part of a wider system to develop ways of bringing citizens’ experience of service delivery into planning and management of Government services. It also enables decision makers to adjust policies and programmes to influence outcomes on the ground. Furthermore, those who do not have access to internet have the possibility to go and register their complaints at the 36 Citizen’s Advice Bureaux (CAB) around the island which provide a dedicated service to victims of domestic violence.