Emergency Calls: System 112 for GBV Cases

Brief Description

The Ministry of Emergency Situations (MoES) of the Kyrgyz Republic introduced System 112 for emergency calls from citizens on cases of domestic and gender violence against women and children. The System 112 operators register all incoming calls and, depending on the type of message, forward calls to relevant emergency response services to provide response and assistance. The Unified Management Information System with a single phone call number (112) aims to provide shared access for reporting emergencies that may happen with citizens and all other residents of the Kyrgyz Republic. In terms of protection from violence against women and girls, the objective is to provide response and assistance as soon as possible by promptly forwarding calls to relevant services such as police, ambulance, crisis centers, etc.

Data from the MoES show that System 112 call statistics has been collected since 2016. In particular, in 2016, the system registered 94 calls with reports of violence, including 85 cases of gender violence against women, eight cases of violence against children and one case of violence against men. In 2017, the system received 169 calls, including 144 cases of gender violence against women, 24 cases of violence against children and 1 case of violence against men. The 2018 data is not available yet, but in the first half of 2018, System 112 registered 79 calls, including 61 cases of gender violence against women and 11 cases of violence against children. Quantitative analysis of citizen calls on gender violence is indicative of increasing public awareness about qualified government assistance.