1366 Hotline Centers

Brief Description

The Korean government has installed emergency hotline centers (‘1366 Center') in 16 cities and counties nationwide and has entrusted the operation of the centers to regional governments. The 24-hour emergency hotline center (which operates three shifts and employs two staff members per shift) runs on government budget (annual operation cost of 2.7 billion KRW supported by the government) and the 1366 Centers offer around the clock services to women victims of domestic violence, sexual violence, and forced prostitution who require emergency services, protection or counseling. The Centers also work in collaboration with other counseling centers, shelters, and one-stop support centers to provide emergency shelter to women victims and survivors late at night. The Centers help approximately 160,000 victims a year.

Furthermore, the 1366 Centers provide telephone interpretation services in eight different languages for migrant victims speaking Vietnamese, Chinese, English, Filipino, Mongolian, Russian, Thai, and the Cambodian language. A separate 1577-1366 hotline was also installed and made accessible throughout the nation exclusively for migrant women victims. The hotline center consists of 24 counselors (including 18 migrant women counselors from Vietnam and China) who provide counseling in eight different languages. (Internet counseling is also available.)