Country Estonia
Year 2019
Type of Measure Social services > Hotline/Helpline
Form of Violence Violence against women and girls

Brief Description

A free support line (short number 1492) was created for victims of violence against women; victims, their close ones and specialists can call this support line 24/7. The support line is financed from state budget. In the period of 2013-2016, during 32 months 2,096 calls were made to the helpline for victims of violence against women. 93% of callers were women, 7% were men (mostly people close to a female victim). Of the cases, 31% mainly involved physical violence, 45% psychological violence, 18% economic violence and 7% sexual violence. In most cases, the abuser was a partner or ex-partner of the victim. 750 calls were made in 2017. In addition, in order to provide better support for all the victims of crime and violence, since January 2019, the Social Insurance Board provides victim support crisis hotline (number 116 006). During its first month of action, already 575 calls were received.

Source of Information

Estonia's submission for National Review for Implementation of the Beijing Platform for Action, Beijing+25, 2019, p.34.