Free 24/7 Helpline for Women

Brief Description

Since the launch of the free 24/7 helpline for women victims in March 2015, the counselling centres for women report that the number of women wishing to solve their situation doubled. Detailed statistics are collected in order to monitor the effectiveness of the helpline. The helpline received in 2016 about 6 000 calls and has provided 495 women with a long-term support; 199 of those were evaluated as being high on a risk of violence which means for the guidance counsellor to have elaborated a security plan and continuously follow up on clients. The helpline has become an integral part of the Coordinating Methodical Centre Gender-Based and Domestic Violence since July 2016. Furthermore, the Office of General Prosecutor established a free helpline and an e-mail address where a specific motion to investigate a case may be reported. The Office refers the reported case to the relevant police department.