Hotline "016" for Information and Legal Advice on Gender Violence and Telephone Service for Support and Protection

Brief Description

The Telephone Hotline "016" for Information and Legal Advice on Gender Violence, since its inception in September 2007, and until 31 May 2013, has dealt with 374,909 calls (an average of 205 every day). Furthermore, until 31 December 2012, the Telephone Service for Support and Protection (ATENPRO) for victims of gender violence had been used by 44,776 women. Victims are provided assistance through such services as the Telephone Service for Support and Protection (ATENPRO) for victims of gender violence. Furthermore, the Integral Law also guarantees the right to comprehensive social assistance for victims of gender violence. It foresees economic assistance for victims who, on grounds of age, lack of skills or special social circumstances, have difficulty finding work and integrating socially. The priority actions of a general nature have been assistance with and prevention of gender violence among foreign women and assistance for minors who are direct or indirect victims of this violence, in implementation of the Protocol on Specialized Assistance for Minors Exposed to Gender Violence.