Country Sweden
Year 2007
Type of Measure Social services > Hotline/Helpline
Form of Violence Violence against women and girls

Brief Description


The creation of kvinnofridslinjen

In 2006 the government commissioned the national centre for knowledge on men's violence against women (nck) to set up and run a national support line for women subjected to violence and those close to them. This service was developed during 2007, and the telephone line was opened on the 4th december 2007. This support line has been named kvinnofridslinjen. It is run in conjunction with nck's clinical unit at uppsala university hospital.

Consultation group

During the setting up of kvinnofridslinjen it was important to make use of knowledge and experience from organisations which work in the same or closely related areas. This has been facilitated by consultation groups and working parties.

Survey of society's resources

The staff at kvinnofridslinjen need to be able to direct women subjected to violence to sources of support in their own location quickly. An important element in the creation of the telephone line has therefore been to survey what support is available for women subjected to violence in all the local councils and regional authorities in the country. This information will be updated on a continuous basis, which will also enable developments in this area to be followed.

Recruitment and training

Recruitment of staff to kvinnofridslinjen was carried out in 2007. The staff is composed of 17 social workers, midwives and nurses experienced in dealing with people in crisis or in difficult personal circumstances. All staff have been through a tailor-made training programme about men's violence against women. This training programme also includes conversational techniques and how to provide advice over the telephone.

Documentation

All calls to kvinnofridslinjen are documented, but personal data is not included. This documentation will provide information about the people who call, what situation they are in, what their needs are and whether there are appropriate resources to direct them to. Thus the telephone support line will increase knowledge about the situations women subjected to violence find themselves in and whether there is help available.

Source of Information

Response of the Government of Sweden to the questionnaire on violence against women, January 2009